Introduction
This Cookie Policy explains how Isatis d.o.o. (“Isatis”, “we”, “our”, or “us”) uses cookies and similar tracking technologies when you visit our website https://isatis.com (the “Website”).
Cookies are widely used technologies that allow websites to function efficiently, improve user experience, and provide information about how visitors interact with a website.
This Cookie Policy explains:
- what cookies are and how they work
- what types of cookies we use
- the purposes for which cookies are used
- how you can control or disable cookies
This policy should be read together with our Privacy Policy, which explains how we collect and process personal data.
What are cookies
Cookies are small text files placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies allow the website to recognize your device and store certain information about your visit, including:
- user preferences
- authentication status
- browsing activity
- technical performance information
Cookies help websites operate more efficiently and allow website owners to analyze usage patterns and improve the functionality of their services.
Cookies can generally be classified as:
- Session cookiesTemporary cookies that remain on your device only during your browsing session and are deleted automatically when you close your browser.
- Persistent cookiesCookies that remain stored on your device until they expire or until you manually delete them through your browser settings.
Why we use cookies
Isatis d.o.o. uses cookies to ensure the proper functioning of our Website and to enhance the experience of visitors.
Cookies allow us to:
- ensure that the Website operates correctly
- improve the performance and security of the Website
- analyze how visitors interact with our Website
- remember user preferences
- measure website traffic and usage patterns
- improve our services and content
Without certain cookies, the Website may not function properly.
Types of cookies we use
4.1 Essential cookies
Essential cookies are important for the operation of the Website. These cookies enable core functionalities such as page navigation, security, and access to certain parts of the Website. These cookies do not require user consent because they are necessary for the technical functioning of the Website.
Examples include cookies used for:
- remembering your cookie choice
- protecting the contact form against spam and misuse
Legal basis: strictly necessary, no consent required
4.2 Functional storage
The Website remembers your language (English or Dutch) in your browser's local storage under the name isatis_lang, so the next page opens in the same language. This is not a cookie, it is not sent to us or to anyone else, and it stays until you clear your browser data.
Legal basis: strictly necessary for a function you use, no consent required
4.3 Performance and analytics cookies
Analytics cookies help us understand how visitors interact with our Website by collecting information about:
- number of visitors
- traffic sources
- pages visited
- user interactions with content
We use this information only for statistics about the Website as a whole, to improve its content and performance. We do not use it to identify you or to show you advertising, and we do not share it with Google for advertising purposes.
Legal basis: Consent
4.4 Third-party cookies
Some cookies may be placed on your device by third-party services that appear on our Website. These cookies may be used for:
- website statistics (Google Analytics), only after you give consent
- spam protection on the contact form (Google reCAPTCHA)
These third parties process data in accordance with their own privacy policies.
Cookies we use
Below is a list of cookies that may be used on our Website.
| Name |
Provider |
Purpose |
Duration |
Type |
isatis_consent |
isatis.com |
Stores your cookie choice so the banner does not appear on every visit |
90 days |
Necessary |
_ga |
Google Analytics |
Distinguishes visitors so we can count unique users |
2 years |
Analytics |
_ga_* |
Google Analytics |
Keeps track of the session and the pages viewed during a visit |
2 years |
Analytics |
_GRECAPTCHA |
Google reCAPTCHA |
Checks that the contact form is sent by a person and not by a bot. Only on the contact page. |
6 months |
Necessary |
The Google Analytics cookies are only placed after you allow Statistics in the cookie banner. Google Analytics is loaded through Google Tag Manager, which does not place cookies itself.
Third-party services
Our Website may use services provided by trusted third-party providers, such as:
- website statistics (Google Analytics, loaded through Google Tag Manager)
- our hosting provider
These services may set cookies or use similar technologies to collect information about how visitors interact with our Website.
Third-party providers process information according to their own privacy policies.
Cookie consent
When you first visit our Website, you will be presented with a cookie consent banner that allows you to choose how cookies are used.
You can:
- accept all cookies
- reject non-essential cookies
- customize cookie preferences
Rejecting is as easy as accepting: both buttons have the same size and place. Your choice is stored for 90 days; after that we ask again. You can change or withdraw it at any time via the Cookie settings link at the bottom of every page.
To be able to demonstrate that consent was given, we record each choice with the date, the chosen categories and the page language. We do not store your IP address, only an irreversible code derived from it. These records are deleted after two years.
Managing cookies
Most web browsers allow users to manage cookie settings.
You can configure your browser to:
- block cookies
- delete stored cookies
- notify you when cookies are being placed
Instructions for managing cookies can usually be found in the help section of your browser.
Disabling cookies may affect certain features and functionality of the Website.
Updates to this policy
We may update this Cookie Policy from time to time to reflect legal, technical, or operational changes.
When changes are made, the updated version will be published on this page with a revised “Last updated” date.
We encourage visitors to review this page periodically.
Contact information
If you have any questions about this Cookie Policy or how cookies are used on our Website, please contact us:
Isatis Software Solutions
Kralja Tvrtka 12
71000 Sarajevo
Bosnia and Herzegovina
Email: dpo@isatis.com