Last updated: March 09, 2026
1.Introduction
This Cookie Policy explains how Isatis d.o.o. (“Isatis”, “we”, “our”, or “us”) uses cookies and similar tracking technologies when you visit our website https://isatis.com (the “Website”).
Cookies are widely used technologies that allow websites to function efficiently, improve user experience, and provide information about how visitors interact with a website.
This Cookie Policy explains:
- what cookies are and how they work
- what types of cookies we use
- the purposes for which cookies are used
- how you can control or disable cookies
This policy should be read together with our Privacy Policy, which explains how we collect and process personal data.
2.What are cookies
Cookies are small text files placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies allow the website to recognize your device and store certain information about your visit, including:
- user preferences
- authentication status
- browsing activity
- technical performance information
Cookies help websites operate more efficiently and allow website owners to analyze usage patterns and improve the functionality of their services.
Cookies can generally be classified as:
Session Cookies – Session cookies are temporary cookies that remain on your device only during your browsing session and are deleted automatically when you close your browser.
Persistent Cookies – Persistent cookies remain stored on your device until they expire or until you manually delete them through your browser settings.
3.Why we use cookies
Isatis d.o.o. uses cookies to ensure the proper functioning of our Website and to enhance the experience of visitors.
Cookies allow us to:
- ensure that the Website operates correctly
- improve the performance and security of the Website
- analyze how visitors interact with our Website
- remember user preferences
- measure website traffic and usage patterns
- improve our services and content
Without certain cookies, the Website may not function properly.
4.Types of Cookies We Use
4.1 Essential Cookies
Essentiall cookies are important for the operation of the Website. These cookies enable core functionalities such as page navigation, security, and access to certain parts of the Website. These cookies do not require user consent because they are necessary for the technical functioning of the Website.
- Examples include cookies used for:
- maintaining user sessions
- protecting against security threats
- enabling basic navigation functionality
Legal basis: Legitimate interest
4.2. Functional Cookies
Functional cookies allow the Website to remember choices that users make in order to provide enhanced functionality and personalization. These cookies may remember:
- language preferences
- user interface settings
- previously selected options
If these cookies are disabled, certain website features may not function properly.
Legal basis: Consent
4.3. Performance and Analytics Cookies
Analytics cookies help us understand how visitors interact with our Website by collecting information about:
- number of visitors
- traffic sources
- pages visited
- user interactions with content
The information collected through these cookies is generally aggregated and anonymous. Analytics cookies allow us to improve website performance and optimize content for visitors.
Legal basis: Consent
4.4. Third-Party Cookies
Some cookies may be placed on your device by third-party services that appear on our Website. These cookies may be used for:
- website analytics
- content delivery
- embedded media content
- performance monitoring
These third parties process data in accordance with their own privacy policies. Third-party cookies are only activated when users provide consent through the cookie banner.
5.Cookies We Use
Below is a list of cookies that may be used on our Website.
| Cookie Name | Provider | Purpose | Duration | Type |
| cookie_consent | isatis.com | Stores user cookie preferences and consent settings | 1 year | Necessary |
| session_id | isatis.com | Maintains user session and ensures proper website functionality | Session | Necessary |
| _ga | Google Analytics | Distinguishes users and collects statistical website usage data | 2 years | Analytics |
| ga* | Google Analytics | Used to maintain session state and track interactions | 2 years | Analytics |
| _gid | Google Analytics | Identifies users and tracks page visits | 24 hours | Analytics |
| _gat | Google Analytics | Limits the rate of analytics requests | 1 minute | Analytics |
| __cf_bm | Cloudflare | Helps protect the website from bots and malicious traffic | 30 minutes | Security |
| cf_clearance | Cloudflare | Ensures legitimate traffic and prevents malicious access | 1 year | Security |
6.Third-Party Services
Our Website may use services provided by trusted third-party providers, such as:
- website analytics services
- cloud hosting providers
- website security providers
- content delivery networks (CDN)
These services may set cookies or use similar technologies to collect information about how visitors interact with our Website.
Third-party providers process information according to their own privacy policies.
7.Cookie Consent
When you first visit our Website, you will be presented with a cookie consent banner that allows you to choose how cookies are used.
You can:
- accept all cookies
- reject non-essential cookies
- customize cookie preferences
Your choices will be stored and respected during future visits. You may change or withdraw your consent at any time.
8.Managing Cookies
Most web browsers allow users to manage cookie settings.
You can configure your browser to:
- block cookies
- delete stored cookies
- notify you when cookies are being placed
Instructions for managing cookies can usually be found in the help section of your browser.
Disabling cookies may affect certain features and functionality of the Website.
9.Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect legal, technical, or operational changes.
When changes are made, the updated version will be published on this page with a revised “Last updated” date.
We encourage visitors to review this page periodically.
10.Contact Information
If you have any questions about this Cookie Policy or how cookies are used on our Website, please contact us:
Isatis Software Solutions
Kralja Tvrtka 12
71000 Sarajevo
Bosnia and Herzegovina
Email: dpo@isatis.com